Refund Policy
Last updated: 2026-08-28
Subscriptions
Paid plans are billed in advance by our merchant of record (Waffo). Because generation credits are consumed immediately and are non-recoverable, we generally do not issue refunds for the current billing period once use has begun.
Money-back window
If you cancel within 7 days of your first paid purchase and have used fewer than 20 credits, you may request a full refund via your billing portal or by contacting us. We will process eligible refunds through Waffo.
Failed or duplicate charges
If you believe you were charged in error or twice, contact us with the transaction details and we will investigate and refund where appropriate.
How to request
Email billing@aistudioshelf.com with your account email and the charge date. Refunds are issued to the original payment method and may take several business days to appear.